New Flexible Roles for Customer Support Agents

Scottsdale, United States - December 21, 2025 / Liveops /

**SCOTTSDALE, AZ - November 13, 2025** - Liveops, recognized as a leader in [**flexible customer experience outsourcing solutions**](https://liveops.com/services/customer-service-outsourcing-services/), has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support agents in preparation for the 2026 tax season. This initiative provides individuals across the United States with the opportunity to earn income from the comfort of their homes, on a schedule they dictate, while assisting one of the leading tax software brands in the country."At Liveops, we are committed to ensuring that meaningful work is accessible to everyone, regardless of their location or the life circumstances they are managing," stated Molly Moore, Chief Operating Officer at Liveops. "By broadening our remote customer support roles, we empower individuals from diverse backgrounds-including single parents, military spouses, and caregivers-to have greater control over their work schedules and earnings, enabling them to support their families while balancing various life responsibilities."## **Enhancing access to opportunities through inclusive agent sourcing**As families nationwide face rising expenses and uncertain job prospects, Liveops presents a flexible and purposeful way to generate income. Independently contracted agents can cultivate sustainable careers that align with their lifestyles.Liveops is proactively seeking agents from underrepresented and traditionally overlooked demographics, such as bilingual candidates, women (who currently make up about 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities.By eliminating the need for agents to be near a physical contact center, Liveops allows individuals to deliver services from their own locations. This approach dismantles many geographic and socioeconomic barriers that typically restrict participation in remote services as independent agents."Our adaptable sourcing model benefits both individuals and our clients," remarked Jim Watson, Chief Executive Officer of Liveops. "We are able to access a diverse and motivated talent pool across the nation-individuals who might not typically have these opportunities. Simultaneously, we provide our clients with a scalable and resilient workforce that is prepared to meet real-world demand."## **Empowering agents to self-select their schedules**[**Customer support professionals**](https://liveops.com/why-liveops/quality-talent/) within the Liveops network have the freedom to choose the time slots they wish to work. This flexibility allows individuals to coordinate their earning opportunities around caregiving responsibilities, family commitments, retirement plans, educational pursuits, or additional income sources.For clients, this model enables Liveops to align service coverage with actual demand during the tax season without the need for additional facilities or long-term overhead costs.## **Economic and community impact**By ensuring that income remains within local communities rather than concentrating work in a centralized facility, the Liveops model bolsters local economies.Thousands of individuals will have the chance to earn supplementary income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest customer service periods of the year.## **Proven expertise in tax season support**[**Liveops has a long history of supporting tax season engagements.**](https://liveops.com/pr/tax-season-2025-liveops-scales-to-meet-unprecedented-customer-contact-demand-with-record-performance/) The company's on-demand model enables it to quickly source, certify, and deploy suitable customer support agents, ensuring that callers receive prompt, empathetic, and brand-consistent service during peak times.This strategy assists tax software clients in reducing wait times, enhancing customer satisfaction, and maintaining brand loyalty throughout the highest volume weeks of the year.### **To learn more about Liveops' tax software customer support opportunities, click below!**[Apply Now!](https://join.liveops.com/job/tax-product-support-specialist-independent-contractor/?u[%E2%80%A6]ource=website\&utm_medium=blog\&utm_campaign=intuitprblognov25)## **About Liveops**Liveops is redefining the concept of outsourced customer service in a modern, always-connected world, founded on the principle that authentic connections foster brand loyalty. For over 25 years, the company has combined innovative technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, Liveops offers global reach with unmatched adaptability-enabling brands to meet customer needs anytime, anywhere. From intricate interactions to seasonal spikes, Liveops proudly serves Fortune 500 and enterprise clients, providing personalized experiences that build trust and create lasting impact. It's not outsourcing; it's outsmarting.For more information, visit [**www.liveops.com**](http://www.liveops.com/)**.**

Contact Information:

Liveops

1365 N. Scottsdale Rd, Suite 390
Scottsdale, Arizona 85257
United States

Shelby Bozekowski
+1(720) 209-2818
https://liveops.com

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